OUR TEAM

 

Your job is to transport passengers to dream destinations,

Our job is to offer solutions that contribute to its realisation,

Our values at Selfclaim: supporting airlines in their automation processes to enhance the customer experience.

We offer an easily integrable complaint handling automation tool that delivers an immediate positive impact on
KPIs, customer satisfaction and ROI.

 

Our strength?  The association of talents who are experts in their fields and yours!

 

Clément brings his experience on the development of the solution in the digital sense and user experience.

He ensures a technical understanding of the project but also knows how to express himself in an understandable language !

 

Caroline has worked in large groups and startups, in the fields of tourism and customer experience. Excel and roadmaps tremble under her fingers, don't talk to her about ROI it's her “péché mignon”.

 

Magali has already collaborated with Clément and Caroline in two different lives. Her hobby is to imagine solutions that improve and facilitate the customer experience. She has been working in customer relations for airlines for
more than ten years, the European regulation CE 261/2004 has no more secrets for her!